Assigning an Engineer based on the skillset is a little tedious process as the needs of a valuable customer must meet with the availability of the resources. It increases customer loyalty, generates positive word-of-mouth and reputation among customers thereby decreasing barriers to buying.
Chameleon as a leading service provider in the field of installation and other sales-oriented
SOLUTION BY AXCENSA
Our passionate team of individuals, worked with Odoo Helpdesk services and found a solution to Chameleon by integrating Assign Engineer module with Gantt view (A Gantt chart, which is a graphical display of all the tasks that a project is composed of), “Store Now, Use Later” Approach, etc with odoo Platform that enabled the client to give request for a service engineer for their customers, which is further processed based on the customer request. It has certain distinct features that show outstanding results among the customers through assigning engineer/raising tickets.
- Separate entity
A Job can be assigned to a service engineer in a single click without any interruption of the normal process performed in the front end thus saving time and reducing workload.
- Customized Suggest View
Suggestions from the ERP tool are configured with more internal integrations such as Engineer database, skill match, Google map for location visibility, Task availability check of the Assigned Engineer through Gantt view.
- Customized selection view
Integration of these configurations allows selecting Engineer according to the problem faced, the skill of the repair personnel, period of service,
4. Fully Automated process
Tickets can be assigned automatically balanced amongst team members, randomly, or manually. Tasks allocated are prioritized with regular follow-ups using messaging utility, purchase orders, generation of invoice, payslips
“Growth in business comes only with true customer satisfaction”
Good customer service relates to the services provided to the customers before, during and after a purchase. No matter the size of your business, good customer service needs to be at the heart of any business model if you wish to be successful. Through the integration of this assign engineer module, all of the service needs were expertly met by chameleon recognized for high-quality service with Installations, Field Service, Depot Repair, and much more, to develop business. It designs and structures a service delivery model and solution that
Chameleon is a leading service provider with the creation of Nationwide Cellular Fit (NCF) fulfilling a niche in the market by offering a truly nationwide installation service for about 29 years in
AXCENSA WITH CHAMELEON
Customers are the major source
At Axcensa, we understand that serving does not stop only with providing
Every Business is a service